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FAQ

Shipping Information

Orders are packed and dispatched very quickly. In most cases items are dispatched within 24 hours of receiving payment. In some unique cases or during peak periods it can take 2-3 business days.

Exceptions:

* T-shirts: Our t-shirts are custom printed to order so there is a 4-9 day processing time on those.

*Special order items; you will be notified in the checkout if you have selected a special order item. These arrive within 2-4 weeks and come with free shipping. 

*Pre-Ordered Items; you will be notified in the checkout if you have selected a pre-order item. These items are ordered in and generally take 5-15 working days to arrive at our warehouse.

Australia:

We deliver to most destinations across Australia within 1 to 10 days. All orders are typically delivered quickly, however, at certain times, problems out of our control can occur which may cause delays in delivery; covid being a recent example of this. We apologise in advance if this happens and always do our best to get items to our customers as quickly as possible.

International:

International delivery times vary greatly depending on what countries the items are being delivered too. If you would like a delivery estimate on international mail please reach out to our support team.

Postage costs will vary depending on the weight of the parcel and the post codes the item is travelling between.

We do use calculated shipping rates within our checkout. This means our system will automatically calculate the postage costs from the warehouse post code to the delivery post code comparing over 20 different carriers and will display the best options in the checkout.

Please note certain oversized items will not have carrier options as they are automatically assigned to certain carriers that will accept the package dimensions and weight.

Some of the carriers we use are Australia Post, Aramex (fastway), Star Track, Toll, Direct Freight Express, Allied Express, 4PX, Hunter Express, Wholesale Carriers Plus as well a range of local and smaller carrier companies as well.

Rewards Program

We have an easy to use reward system built into our website so our regular customers as well as new ones can be rewarded while shopping at The Hippie House. 

All you have to do is make an account on our website and then each time you place an order you will earn reward points. For every $1 spent you will receive 5 reward points. You can build them up for larger discounts or cash them in as you go and receive smaller but more frequent rewards. 

We also run certain promotions where you can score free points such as liking our facebook page. These can be found within the rewards center under 'all rewards'. Or simply click here to view all the ways to get points

If you'd like to enter your rewards account simply click the link below:

Access My Rewards

We send out various discount codes through-out the year. To get access to these we recommend signing up to our newsletter which can be done at the bottom of our website in the footer.

To use the discount codes you have to enter them within the checkout. (On mobile devices you'll find this under the 'order summary'.)

*Only 1 discount can be used per order; ie, you cannot combine multiple discount codes together.

Our discounts are usually site wide meaning they apply to your entire order. This however unfortunately does cause issues with some product's RRP. With this being said certain products must be excluded from particular discounts to comply with the manufactureres pricing guidelines. Below are the products which are currently excluded from our promotional site wide discounts:

Electric Sky ES180

Electric Sky ES300

Payments

You can choose any of the following payment methods at the checkout when completing your order:

Paypal

Credit Card

AfterPay

Zip

Bank deposit (Bank account details provided during checkout)

Cash (Mailing details provided during checkout)

Money Orders

Bitcoin (Currently unavailable until further notice)

We use an advanced and extremely secure SSL (Secure Shopping Cart) so you can be sure that your order information is secure while purchasing from us. We take privacy and online safety very seriously and have one of the most state of the art and secure checkouts to date.

Damaged And Missing Items

We work very hard to ensure all our orders are packaged securely. If in the off chance the item you received has been damaged during transit please contact us and we will organised for a replacement to be sent. Proof of damage is required either by a photo or video. 

Also please ensure all packaging and contents are kept as depending on the situation and product it may need to be returned.

Please contact our support team if your item arrived damaged. 

Click here to contact us.

If you have received a parcel and items are missing from the order please don't stress. 99.9% of the time it will be a split consignment and the other items will be shortly behind.

We do have fulfiment centers in QLD, NSW and VIC so larger orders often have items across multiple locations of ours. In these cases you may receive multiple packages.

If you have any doubts though please don't hesitate to reach out to our support team who will gladly assist and double check things for you.

Tracking

Majority of the parcels will have tracking available and if it does you'll receive it once the parcel is dispatched.

Some particular carriers however do not have external or customer tracking systems unfortunately. This is mostly the smaller carriers or wholesale carriers as they can use multiple carriers during transit. With these situations where you do not receive a tracking number please allow at least 10 working days for delivery. If you still haven't received it after the 10th day feel free to reach out and we will follow it up with the carrier and will get an update for you.

Safe Drops & Signutre Upon Delivery

If you want a safe drop on your parcel or require signature upon delivery please leave your request within the notes section in the checkout. Otherwise feel free to email us straight after the order has been placed and one of our support team will get it updated for you.

Contacting Us

We do respond to all our emails very promptly. Our response times are Monday to Friday 8:00am untill 4:00pm AEST. If you haven't got a response within 1-4 hours we recommend checking your spam folder as chances are it's ended up in there. Otherwise try emailing us again and double check you've entered your email address correctly within our contact form. 

Click here to contact us.

If you have emailed us and are not receivng a reply we recommend checking your spam folder as chances are it's ended up in there. 

Tax Invoices

All tax invoices are sent via email to the designated email address used to place the order with. We do not include a tax invoice by default within each package to save paper and the environment.

If a paper copy of the invoice is required please email us and we can ensure one is included within the parcel for you. 

If you can't locate your tax invoice within your email inbox please contact us and we can send through another copy for you.

Returns

We want all our customers to be happy with their purchase from The Hippie House. If for some reason you aren't happy with what was received or the item is no longer suitable we do offer 30 day returns. So once the product is received you can send it back within 30 days for a refund. The item / items must be in the original condition and unused.

There will also be a 10% restocking fee on all returns.

To arrange a return please contact us and one of our support team will assist you. 

Wholesale And Bulk Orders

We can offer a large range of our products at discounted prices if bulk quantities are ordered. If you are interested in buying in bulk please email us with the name of the products, the quantity needed and a delivery address and we can send back a quote/invoice.

Fraudulent Orders

We run multiple checks on each order to ensure we don't fulfill any fraudulent orders. All though 99% of orders are usually okay, orders that raise red flags on our system will be dispatched subject to review and confirmation. This process can take 24-72 hours to happen and the buyer may need to provide additional details before the order is dispatched. To help avoid these issues we recommend always using your own credit card, bank account or paypal account.